Support Policy

We will provide technical support to users of EQUATRAN software who encounter difficulties with any of the following items:

Although we will do our best to resolve these issues, we will not necessarily perform a detailed investigation and/or calculation if this will be excessively time-consuming.

Please send support requests by email to: equatran@ic-technologies.com

Support will be provided to both trial and licensed users. In either case please provide the following information when you contact us by email:

Please be aware that we may not respond to anonymous requests if the above information is not provided.

In some cases we may recommend a paid consulting solution. This may be appropriate if your problem needs more detailed investigation and/or calculation due to, for example: complex (many-variable) problem, many lines of code, urgency to solve the problem, etc.